If you didn’t receive your BISP payment, were underpaid, or faced biometric verification failure at the payment point, you no longer need to wait in long queues or rely on middlemen.
In July 2025, the Benazir Income Support Programme (BISP) introduced a WhatsApp Complaint Service to help beneficiaries quickly report payment problems from anywhere in Punjab, Sindh, Khyber Pakhtunkhwa (KP), Balochistan, Azad Jammu & Kashmir (AJK), and Gilgit-Baltistan (GB).
This new service allows you to submit complaints using your mobile number—no paperwork, no office visits, no hassle.
📌 What is the BISP WhatsApp Complaint Service?
The BISP WhatsApp Complaint Service is a quick, real-time way for beneficiaries to:
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Report missing payments
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Flag biometric verification problems
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Report payment deductions by agents
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Get a tracking ID for your complaint
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Receive guidance on the next steps
Instead of waiting at centers or calling busy helplines, you can now send a WhatsApp message directly to BISP’s regional support team.
✅ Why Use WhatsApp for BISP Complaints?
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No long queues – avoid waiting at payment centers
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Direct access to BISP’s provincial teams
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Simple process – just send your CNIC and issue
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No special app required – works on any phone with WhatsApp
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Faster resolution – cases are usually handled in a few days.
📝 How to File a BISP Complaint via WhatsApp
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Open WhatsApp and start a chat with your province’s official number.
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Type your details:
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Full Name
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13-digit CNIC number
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Short description of your issue
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Mention your district and payment center location.
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Attach proof (screenshots, payment slips, SMS) if available.
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Wait for a reply with your Tracking ID and further instructions.
📌 Other Official Ways to File a BISP Complaint
If WhatsApp isn’t working, you can use:
1. BISP 8171 Online Portal
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Visit 8171.bisp.gov.pk
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Enter CNIC & captcha, go to the Complaint section, fill the form, and get your Reference ID.
2. BISP Tehsil Office
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For unresolved issues, visit your nearest office with:
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Original CNIC
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Payment slips/SMS proof
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For biometric issues, bring B-Forms or alternate NADRA ID
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📋 Issues You Can Report via WhatsApp or Other Channels
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Missing Rs. 14,500 payment despite eligibility
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Fingerprint mismatch in biometric verification
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SMS says “Paid” but you didn’t receive money
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Agent deducted illegal charges
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CNIC blocked due to expiry (even after renewal)
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NSER info updated but still Under Review
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Technical errors during withdrawal
🔄 What Happens After Filing a Complaint?
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BISP logs your case with a unique Tracking ID.
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Complaint is sent to your district’s control room.
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You may receive a follow-up request for more details.
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Resolution usually takes 3–14 working days, depending on the case.
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In some cases, you may be advised to visit a payment center.