If you’re experiencing problems with your Benazir Income Support Programme (BISP) payments—such as delays, deductions, or failed biometric verification—you no longer need to visit the office or wait on hold. In 2025, BISP introduced WhatsApp-based complaint registration, allowing beneficiaries to raise issues directly from their mobile phones.
In this guide, we’ll explain:
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How to file a BISP WhatsApp complaint
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The official regional contact numbers
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What types of issues you can report
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Important safety tips to avoid fraud
Why Use WhatsApp for BISP Complaints?
The BISP WhatsApp system was launched to offer faster and easier support for payment-related problems. It’s ideal for those who live in remote areas or cannot visit tehsil offices due to time, health, or transportation issues.
Benefits of Using WhatsApp:
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📲 Lodge complaints directly from your phone
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🧾 Send CNIC images, payment slips, or SMS screenshots
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🕒 Receive responses during office hours
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❌ Avoid long lines and delays at BISP centers
Official BISP WhatsApp Complaint Numbers – 2025
Each province and region has its own dedicated WhatsApp number for complaints. Use the correct one based on your location:
| Region | WhatsApp Number |
|---|---|
| Punjab | 📞 0325‑5365520 |
| Sindh | 📞 0325‑5365473 |
| Balochistan | 📞 0325‑5365469 |
| KP / AJK / GB | 📞 0325‑5365476 |
ℹ️ Note: These are official BISP numbers. If you’re unsure, verify via the BISP helpline at 0800-26477 or visit bisp.gov.pk.
What Complaints Can You File via WhatsApp?
You can use WhatsApp to report any of the following issues:
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❌ Did not receive payment despite eligibility
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💸 Partial payment or unauthorized deductions
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🔒 Biometric verification failures at payment centers
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⏳ Long delays or misbehavior at BISP camps
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🧾 Incorrect or missing beneficiary SMS
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💰 Asked to pay bribes or extra charges
This service is available to all beneficiaries under Benazir Kafalat, Taleemi Wazaif, or 8171 NSER programs.
How to File a Complaint on WhatsApp – Step-by-Step Guide
Follow these easy steps to report your issue:
✅ Step 1: Save Your Regional WhatsApp Number
Example: For Punjab, save 0325‑5365520
✅ Step 2: Write a Clear Complaint Message
Your message should include:
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Your Full Name
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CNIC number (13 digits, no dashes)
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District / City
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Nature of Complaint (e.g. “payment not received”)
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Optional: Attach screenshot of 8171 SMS, CNIC image, or receipt
Example:
“Assalamualaikum,
Mera naam Ayesha Bibi hai.
Mera CNIC: 3520212345678 hai.
Main Lahore, Punjab se hoon.
Mujhe BISP ki Rs. 13,500 ki payment nahi mili.
Shukriya.”
✅ Step 3: Wait for Response
You may receive an auto-reply first. Official staff typically respond during working hours (Monday to Friday, 9AM to 5PM).
Pro Tips for Faster Complaint Resolution
✔ Send only one message. Repeated messages may delay your case.
✔ Do not call these WhatsApp numbers—they are for chat only.
✔ Be respectful and polite in your message.
✔ Keep a screenshot of your conversation for reference.
✔ If no response within 3 days, call 0800-26477 (toll-free BISP helpline).
Stay Alert – Avoid Scams and Fraud
BISP will never ask for money or personal verification through private numbers. If you notice any of the following, report it immediately:
🚫 Someone asks for money to “unlock” your payment
🚫 Messages come from unofficial or private WhatsApp numbers
🚫 You’re asked to share your fingerprint, OTP, or CNIC photo randomly
📞 Report fraud: Call BISP Helpline 0800-26477
Other Ways to Register a Complaint
Besides WhatsApp, here are alternative ways to reach BISP support:
| Method | Contact Info |
|---|---|
| 📞 Helpline | 0800-26477 (Toll-Free) |
| 🏢 Visit Office | Nearest BISP Tehsil Office |
| info@bisp.gov.pk |
For online updates, visit: 8171.bisp.gov.pk
Final Thoughts
The new BISP WhatsApp Complaint System is a smart and easy way to report problems without wasting time. Whether you’re in Punjab, Sindh, KP, Balochistan, AJK, or Gilgit-Baltistan, support is now just a message away.
By following the proper process and using the official numbers, you can help ensure that the BISP program remains fair, fast, and transparent for everyone.
Frequently Asked Questions (FAQs)
Q1: Can I call the WhatsApp number directly?
No. These numbers are for chat only—calls are not answered.
Q2: How long does it take to get a reply?
You will usually receive a reply within 1–3 working days.
Q3: Can I send a complaint in Urdu?
Yes! You can type your message in Urdu or Roman Urdu.
Q4: Is this service free?
Yes. WhatsApp messaging is free if you have mobile data or Wi-Fi.
Q5: What if I don’t get a response?
Try calling the helpline 0800-26477 or visit your nearest BISP office.